RACV againstInsurersinAU + NZ

RACV

67 mentions in Australia and New Zealand, 4th of 39 in Insurers for share of voice. Net sentiment sits 43 points below the peer median.

Markets
AU
Category
Insurers
Compare RACV with other Insurers

RACV among Insurers

-100-500+50+100
More negativeNet sentimentMore positive

Across: net sentiment. Size: share of voice. Ring: its sentiment mix. 2 brands with a single mention left off.

  • Positive
  • Neutral
  • Negative
  • Mixed
Share of voice
6%
4th of 39, 67 mentions
Net sentiment
-43
Peer median 0
Net advocacy
-1
Peer median 0
Rejection
3%
2 of 67 staged mentions
  • 4th of 39 for share of voice
  • 18th of 18 for net sentiment
  • 9th of 18 for net advocacy
  • 14th of 18 for past awareness
  • 10th of 18 for rejection

RACV against its peers

The share of RACV's mentions at each stage, against the median of the other brands in Insurers mentioned in this view (38 of them).

Every staged mention of RACV, 100%Rejection, the exit

  1. Awareness

    60%

    +13 pts on peers (47%)

    Names the brand in passing or in the news.

  2. Consideration

    10%

    -1 pts on peers (11%)

    Weighing it up, asking about it, comparing.

  3. Usage

    25%

    -8 pts on peers (33%)

    Says they bank, invest or are insured with it.

  4. Preference

    1%

    +1 pts on peers (0%)

    Chooses it over the alternatives.

  5. Advocacy

    0%

    Level with peers (0%)

    Recommends it to others.

  6. Rejection

    3%

    +1 pts on peers (2%)

    Left it, refuses it or warns others off.

Mentions by week

  • Positive
  • Neutral
  • Negative
  • Mixed
7 AugWeek of 6 Nov

Where the conversation happens

Mentions by source in Australia and New Zealand; the figure beside each count is net sentiment.

  • Brand pages
    33-73
  • Reddit
    170
  • News
    15-20
  • Reviewers and creators
    2-100

What the posts were about

Sence tags each finance post with what it covers. These are the topics of the posts RACV was named under; brand page posts are not tagged, so they sit under "Not tagged".

  • Insurance
    31-26
  • Not tagged
    28-57
  • Payments and Fintech
    3-100
  • Money Advice
    3-100
  • Scams and Fraud
    2-50
  • Banking
    1+100

Who they leave for, and who they leave

Comments that reject one brand and name another they use, prefer or are weighing up.

Losing customers to

Rejects RACV, names this brand instead.

No comments in this view.

Winning customers from

Rejects this brand, names RACV instead.

What people actually say

A spread of comments at each stage, as written. Comments that tag or name another commenter are left out.

  • “How about demanding that car manufacturers and car businesses like the RACV push harder for anti theft systems”
    negative

    News, Australia, Facebook, 14 Aug 2026

  • “The RACV is complicit in this problem. Them and other insurance companies should be putting pressure on the government to fix them.”
    negative

    Brand pages, Australia, YouTube, 4 Oct 2026

  • “Cause no one wants a Nazi car! 😊 But RACV article suggests no other EV was targeted for obvious reasons - charging concerns and no overseas market! 😊”
    neutral

    Brand pages, Australia, YouTube, 12 Oct 2026

  • “What do you mean you don’t qualify? Are you saying RACV are refusing to insure you because of a claim from 4 years ago?”
    neutral

    Reddit, Australia, 21 Oct 2026

The posts that got RACV talked about

  1. Pothole Nightmare: Why Drivers Are Horrified by These Regional Highways

    RACV on YouTube, 30 Sep 2026

    13mentions
  2. RACV wants to write off car which can be fixed for less than they claim?

    r/AusFinance on Reddit, 20 Aug 2026 · Insurance

    4mentions
  3. The most serious pricing error affected more than 40,000 policies.

    7NEWS Melbourne on Facebook, 28 Oct 2026 · Insurance

    3mentions
  4. Car insurance confusion

    r/AusFinance on Reddit, 21 Oct 2026 · Insurance

    3mentions

Every brand in Insurers

Every brand in this view, sortable
Weekly
Southern CrossNZ23719%-2252%3%-2
AMINZ1149%+6687%3%-2
Bupa AustraliaAU766%-3442%9%-5
RACVAU676%-4337%3%-1
RAC WAAU605%+3027%2%0
AllianzNZ + AU585%-4155%3%-2
MedibankAU514%-3925%2%0
AAMIAU484%-3365%6%-2
nibNZ + AU454%-2953%2%-2
NRMA InsuranceAU383%-3239%11%-8
Suncorp InsuranceAU363%-2214%3%-3
QBEAU353%-3434%11%-9
YouiAU343%-2656%6%0
Budget DirectAU333%052%6%0
RACQAU242%-1246%0%+4
Cover-MoreNZ232%-970%0%+4
Partners LifeNZ222%+5050%0%+9
GIOAU222%+1855%0%0
AA InsuranceNZ181%+1161%6%-6
TALAU181%-2822%0%0
TowerNZ161%+1369%6%+6
Chubb Life NZNZ161%+3167%0%+7
HCFAU151%+2040%7%-7
StateNZ141%057%7%-7
CoveNZ131%077%8%0
ShannonsAU12<1%+875%8%+8
RAAAU11<1%-1855%0%0
Asteron LifeNZ8<1%+6375%0%0
AIA NZNZ8<1%050%0%0
ApiaAU8<1%038%0%0
VeroNZ7<1%-1443%14%-14
1CoverNZ6<1%050%17%0
MASNZ5<1%+10020%0%0
UniMedNZ5<1%-6040%0%0
Fidelity LifeNZ4<1%+2550%0%0
ahmAU4<1%+5050%0%0
Real InsuranceAU4<1%025%0%0
Trade Me InsuranceNZ1<1%-1000%0%0
AndoNZ1<1%-1000%0%0