Bank of Queensland
120 mentions in Australia and New Zealand, 17th of 61 in Banks for share of voice. Net sentiment sits 37 points below the peer median.
- Markets
- AU
- Category
- Banks
- Part of
- BOQ Group
- Website
- boq.com.au
Bank of Queensland among Banks
Across: net sentiment. Size: share of voice. Ring: its sentiment mix. 5 brands with a single mention left off.
- Positive
- Neutral
- Negative
- Mixed
- Share of voice
- <1%
- 17th of 61, 120 mentions
- Net sentiment
- -37
- Peer median 0
- Net advocacy
- -15
- Peer median 0
- Rejection
- 18%
- 21 of 120 staged mentions
- 17th of 61 for share of voice
- 34th of 36 for net sentiment
- 36th of 36 for net advocacy
- 29th of 36 for past awareness
- 36th of 36 for rejection
Bank of Queensland against its peers
The share of Bank of Queensland's mentions at each stage, against the median of the other brands in Banks mentioned in this view (60 of them).
Every staged mention of Bank of Queensland, 100%Rejection, the exit
Awareness
42%
-5 pts on peers (46%)
Names the brand in passing or in the news.
Consideration
14%
+4 pts on peers (10%)
Weighing it up, asking about it, comparing.
Usage
24%
-7 pts on peers (31%)
Says they bank, invest or are insured with it.
Preference
0%
Level with peers (0%)
Chooses it over the alternatives.
Advocacy
3%
+1 pts on peers (2%)
Recommends it to others.
Rejection
18%
+17 pts on peers (<1%)
Left it, refuses it or warns others off.
Mentions by week
- Positive
- Neutral
- Negative
- Mixed
Where the conversation happens
Mentions by source in Australia and New Zealand; the figure beside each count is net sentiment.
- Reddit62-13
- Brand pages43-77
- News15-20
What the posts were about
Sence tags each finance post with what it covers. These are the topics of the posts Bank of Queensland was named under; brand page posts are not tagged, so they sit under "Not tagged".
- Banking45-18
- Scams and Fraud30-87
- Home Loans19-11
- Money Advice13+54
- Credit and BNPL11-55
- Not tagged8-37
- Payments and Fintech60
- Investing5-60
- Insurance1-100
Who they leave for, and who they leave
Comments that reject one brand and name another they use, prefer or are weighing up.
Losing customers to
Rejects Bank of Queensland, names this brand instead.
- Ubank114%
- Macquarie Bank114%
- Virgin Money Australia114%
- Suncorp Bank114%
- Revolut114%
- NAB114%
Winning customers from
Rejects this brand, names Bank of Queensland instead.
- ANZ229%
- Bankwest114%
- Westpac114%
- NAB114%
- Commonwealth Bank114%
- Suncorp Bank114%
What people actually say
A spread of comments at each stage, as written. Comments that tag or name another commenter are left out.
“Human rights commission complaint lodged against BOQ. App failure of BOQ is not the fault of elderly customers”
negativeBrand pages, Australia, Facebook, 21 Aug 2026
“NAB did the same thing to ME Bank and BoQ. No bank gives a toss about their customers. I especially dislike ANZ.”
negativeAlso mentionsNAB, negative sentimentME Bank, negative sentimentANZ, negative sentiment
News, Australia, Facebook, 8 Sep 2026
“Only scammers here are virgin money. BS late fees. Zero care factor as they run all the finance through boq or NAB. Anyways long term customer gone. Paid out, won’t see another cent from me. Poor customer service pays dividends”
neutralAlso mentionsVirgin Money Australia, negative sentimentNAB, neutral sentiment
Brand pages, Australia, Facebook, 11 Sep 2026
“ME is now essentially just a BOQ brand. BOQ axed a bunch of jobs for a poorly-implemented (in my view) AI implementation.”
The posts that got Bank of Queensland talked about
- 11mentions
Think you could spot a scam? You might be surprised. Scammers target everyone, even the young and tech-savvy, costing Australians millions each year. From fake emails and unexpecte
Bank of Queensland - BOQ on Facebook, 20 Aug 2026 · Scams and Fraud
- 8mentions
Spotted a scam? Help protect others by reporting it to ScamWatch and help to: 👉 Take down scam websites, scam ads and contact details 👉 Warn the community 👉 Stop scammers in the
Bank of Queensland - BOQ on Facebook, 23 Aug 2026 · Scams and Fraud
- 7mentions
There's still time to enjoy up to $5,000 in valuation fees waived and a $500 Visa e-gift card on eligible business loan applications. Talk to us today to take advantage of this lim
Bank of Queensland - BOQ on Facebook, 18 Oct 2026 · Credit and BNPL
- 6mentions
Congratulations to the five junior rugby clubs receiving a $3,000 BOQ Boost through our partnership with Queensland Rugby. From almost 50 applications across Queensland, these club
Bank of Queensland - BOQ on Facebook, 17 Sep 2026 · Banking
Every brand in Banks
| Weekly | ||||||
|---|---|---|---|---|---|---|
 Commonwealth BankAU | 3,36228% | -33 | 41% | 4% | -2 | |
 NABAU | 1,20010% | -46 | 39% | 6% | -4 | |
 ANZNZ + AU | 1,18010% | -32 | 43% | 7% | -6 | |
 WestpacNZ + AU | 1,0919% | -24 | 43% | 7% | -5 | |
 Macquarie BankAU | 8097% | +27 | 66% | 1% | +8 | |
 INGAU | 4754% | -12 | 61% | 5% | -3 | |
 KiwibankNZ | 4344% | -3 | 35% | 2% | +7 | |
 Suncorp BankAU | 4043% | -20 | 51% | 4% | -2 | |
 Bendigo BankAU | 3783% | -31 | 45% | 5% | -1 | |
 ASBNZ | 3503% | -3 | 50% | 2% | +2 | |
 BNZNZ | 2632% | +10 | 47% | 2% | +3 | |
 RevolutNZ + AU | 2612% | +19 | 58% | 3% | +4 | |
 BankwestAU | 2222% | -2 | 59% | 4% | +1 | |
 UbankAU | 2122% | +5 | 55% | 3% | 0 | |
 St.George BankAU | 1511% | -20 | 49% | 3% | -1 | |
 Bank AustraliaAU | 1311% | +48 | 69% | 0% | +20 | |
| Bank of QueenslandAU | 120<1% | -37 | 41% | 18% | -15 | |
 AMPNZ + AU | 112<1% | -7 | 38% | 3% | +3 | |
| HSBCNZ + AU | 87<1% | -33 | 54% | 1% | -1 | |
 ME BankAU | 78<1% | -42 | 53% | 10% | -8 | |
 Great Southern BankAU | 75<1% | +21 | 57% | 4% | +7 | |
 SBS BankNZ | 67<1% | -28 | 42% | 0% | +4 | |
 People First BankAU | 65<1% | 0 | 29% | 3% | +5 | |
 TSBNZ | 45<1% | -11 | 38% | 4% | -2 | |
 Bank of MelbourneAU | 42<1% | -36 | 52% | 5% | -5 | |
 Judo BankAU | 40<1% | +3 | 45% | 0% | +8 | |
 Heartland BankNZ | 35<1% | +9 | 57% | 6% | +6 | |
 RabobankNZ + AU | 32<1% | +22 | 75% | 0% | +9 | |
 IMB BankAU | 31<1% | +16 | 55% | 3% | +13 | |
 Newcastle PermanentAU | 29<1% | +34 | 48% | 0% | +10 | |
 Greater BankAU | 29<1% | +28 | 55% | 3% | +3 | |
 Beyond BankAU | 27<1% | +15 | 70% | 0% | +19 | |
 BankSAAU | 23<1% | -35 | 35% | 4% | -4 | |
 P&N BankAU | 22<1% | +64 | 82% | 0% | +23 | |
 The Co-operative BankNZ | 20<1% | +50 | 80% | 0% | +15 | |
 Teachers Mutual BankAU | 20<1% | +20 | 35% | 10% | -10 | |
 Unity BankAU | 14<1% | +36 | 79% | 0% | 0 | |
 MyState BankAU | 13<1% | +31 | 62% | 0% | 0 | |
 BankVicAU | 13<1% | +46 | 46% | 0% | +15 | |
 Australian Mutual BankAU | 13<1% | +54 | 62% | 0% | +15 | |
| 10<1% | -10 | 50% | 10% | -10 | ||
 RACQ BankAU | 10<1% | -30 | 30% | 10% | -10 | |
 Police BankAU | 9<1% | +44 | 44% | 0% | 0 | |
 Regional Australia BankAU | 7<1% | +14 | 57% | 14% | 0 | |
 Defence BankAU | 7<1% | +14 | 71% | 0% | 0 | |
 RAMSAU | 5<1% | -20 | 20% | 0% | 0 | |
 BCU BankAU | 5<1% | +20 | 40% | 0% | 0 | |
 Hume BankAU | 5<1% | +40 | 60% | 0% | 0 | |
 Auswide BankAU | 5<1% | +20 | 60% | 0% | 0 | |
 Bank FirstAU | 4<1% | 0 | 100% | 0% | +25 | |
 Australian Military BankAU | 4<1% | -25 | 75% | 0% | 0 | |
 ICBC (NZ)NZ | 3<1% | -33 | 33% | 0% | 0 | |
 UniBankAU | 3<1% | +100 | 100% | 0% | 0 | |
 Queensland Country BankAU | 3<1% | +100 | 67% | 0% | 0 | |
 Community First BankAU | 3<1% | +33 | 0% | 0% | 0 | |
 Bank of SydneyAU | 2<1% | -50 | 50% | 0% | 0 | |
| 1<1% | 0 | 0% | 0% | 0 | ||
 Bank of Baroda (NZ)NZ | 1<1% | 0 | 0% | 0% | 0 | |
| Bank of India (NZ)NZ | 1<1% | 0 | 0% | 0% | 0 | |
 Health Professionals BankAU | 1<1% | 0 | 0% | 0% | 0 | |
 Bank of usAU | 1<1% | 0 | 0% | 0% | 0 |