PayPal
146 mentions in Australia and New Zealand, 4th of 14 in Neobanks and payments for share of voice. Net sentiment sits 36 points below the peer median.
- Markets
- NZ and AU
- Category
- Neobanks and payments
- Website
- paypal.com
PayPal among Neobanks and payments
Across: net sentiment. Size: share of voice. Ring: its sentiment mix. 1 brand with a single mention left off.
- Positive
- Neutral
- Negative
- Mixed
- Share of voice
- 10%
- 4th of 14, 146 mentions
- Net sentiment
- -16
- Peer median +20
- Net advocacy
- +2
- Peer median +5
- Rejection
- 0%
- 0 of 146 staged mentions
- 4th of 14 for share of voice
- 4th of 5 for net sentiment
- 4th of 5 for net advocacy
- 4th of 5 for past awareness
- 1st of 5 for rejection
PayPal against its peers
The share of PayPal's mentions at each stage, against the median of the other brands in Neobanks and payments mentioned in this view (13 of them).
Every staged mention of PayPal, 100%Rejection, the exit
Awareness
55%
+16 pts on peers (39%)
Names the brand in passing or in the news.
Consideration
11%
+5 pts on peers (6%)
Weighing it up, asking about it, comparing.
Usage
32%
-8 pts on peers (39%)
Says they bank, invest or are insured with it.
Preference
<1%
+1 pts on peers (0%)
Chooses it over the alternatives.
Advocacy
1%
-3 pts on peers (5%)
Recommends it to others.
Rejection
0%
Level with peers (0%)
Left it, refuses it or warns others off.
Mentions by week
- Positive
- Neutral
- Negative
- Mixed
Where the conversation happens
Mentions by source in Australia and New Zealand; the figure beside each count is net sentiment.
- Reddit90-9
- News48-31
- Reviewers and creators3+33
- Public bodies30
- Brand pages2-50
What the posts were about
Sence tags each finance post with what it covers. These are the topics of the posts PayPal was named under; brand page posts are not tagged, so they sit under "Not tagged".
- Payments and Fintech59-24
- Banking30-10
- Credit and BNPL29-10
- Money Advice27+19
- Scams and Fraud20-30
- Not tagged30
- Home Loans3-33
- Investing20
Who they leave for, and who they leave
Comments that reject one brand and name another they use, prefer or are weighing up.
Losing customers to
Rejects PayPal, names this brand instead.
No comments in this view.
What people actually say
A spread of comments at each stage, as written. Comments that tag or name another commenter are left out.
“PayPal bank with bnz in nz. Afaik they don’t transact via swift either, at least on a per transaction basis, they’d just batch payments together.”
“Wise. OFX used to have tight spreads but now they’re closer to PayPal… I was shocked the last time I did a transfer with OFX without checking the rate since it was great in the past”
“The good thing about Google pay or PayPal is they still use the card so you still get the points lol”
positiveAlso mentionsGoogle Pay, positive sentiment
Reddit, Australia, 8 Oct 2026
“The seller is the customer so they always need to take it up with the post office. You should get a refund. If you used PayPal, start a PayPal dispute.”
neutralReddit, Australia, 16 Oct 2026
The posts that got PayPal talked about
- 10mentions
Do I really have to update every subscription after replacing my card?
r/CommBank on Reddit, 8 Oct 2026 · Banking, Money Advice
- 8mentions
Australian Debit Cards that can be used for Age verification?
r/AusFinance on Reddit, 9 Sep 2026 · Payments and Fintech
- 7mentions
Small businesses are now considering turning back to cash as they grapple with the impacts of the credit card surcharge ban. #9News
9 News on Facebook, 10 Oct 2026 · Payments and Fintech
- 4mentions
Millions of Australians have been impacted by a huge change to a popular payment system by one of the nation's biggest banks.
News.com.au on Facebook, 7 Sep 2026 · Payments and Fintech
Every brand in Neobanks and payments
| Weekly | ||||||
|---|---|---|---|---|---|---|
 UpAU | 59339% | +12 | 67% | 2% | +5 | |
 WiseNZ + AU | 42428% | +38 | 75% | 2% | +13 | |
 RevolutNZ + AU | 26117% | +19 | 58% | 3% | +4 | |
| PayPalNZ + AU | 14610% | -16 | 45% | 0% | +2 | |
 TyroAU | 332% | -18 | 33% | 0% | 0 | |
 OFXNZ | 181% | +17 | 83% | 0% | +11 | |
 Western UnionNZ | 14<1% | -21 | 43% | 0% | +14 | |
 AirwallexAU | 8<1% | +63 | 63% | 0% | +25 | |
 EmergeNZ | 5<1% | +60 | 40% | 0% | 0 | |
 RemitlyNZ | 5<1% | +20 | 80% | 0% | +20 | |
 XeNZ | 5<1% | +80 | 40% | 0% | +20 | |
 BeemAU | 3<1% | +33 | 67% | 0% | 0 | |
 DoshNZ | 2<1% | +100 | 50% | 0% | 0 | |
 BeforepayAU | 1<1% | 0 | 0% | 0% | 0 |